Support
Happy to help. Most questions are answered below — if not, email us and we'll get back to you.
We typically reply within 1–2 business days.
Contact us
Email inquiries@zaatar.tech with your question. If you're reporting a problem, telling us your device model and iOS version helps us fix it faster.
Email supportFrequently asked questions
- Reminders aren't arriving. Enable notifications in iOS Settings → Pilly, and make sure Dose reminders is on in the app's Settings.
- I reinstalled and lost my data. Pilly backs up your medications and history to iCloud. Sign in with the same Apple ID and reopen the app — everything restores automatically.
- How do I add a medication? Tap the + on the Meds tab, or photograph the package and Pilly fills in the details for you.
Managing your subscription
- iPhone / iPad: Settings → tap your name → Subscriptions → Pilly, where you can change or cancel Pilly Plus, Pilly Pro or Pilly Family at any time.
- Cancelling stops future renewals; you keep your plan until the current period ends.
Restoring a purchase
Reinstalled the app or got a new device? Open Pilly's Settings and use Restore purchases to bring back your subscription. Make sure you're signed in to the same Apple ID you subscribed with.
Your data
Pilly stores your medications and history on your device and your own iCloud. Our servers receive them only for Family sharing, and briefly for Ask Pilly and package scan. To erase what is on your phone, use Settings → Clear all data. To erase what our servers hold, use Settings → Delete what our servers hold, or email us. See our Privacy Policy for details. Pilly is an organizational aid, not a medical device, and does not provide medical advice — always follow your doctor and pharmacist.